Leonikpetservices

Introduction

Welcome to Pet No Fret!

We invite you to access our Pet No Fret website (“Website”) and use the Pet No Fret application (“Application”), collectively referred to as “Platform”, but please note that our invitation to you is subject to your agreement with these Terms of Service. This document describes in detail your rights and our rights relating to the provision of the Service (as defined below). By accepting these Terms, you are also accepting and agreeing to be bound by the Privacy Policy.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES OFFERED BY Pet No Fret. BY AGREEING TO THESE TERMS AND CONDITIONS OR USING THE SERVICES IN ANY MANNER, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND BE A PARTY TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF THE TERMS OF THIS AGREEMENT ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS. IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU SHOULD STOP USING THE APPLICATION OR SERVICES IMMEDIATELY. USE OF SERVICES IS EXPRESSLY CONDITIONED UPON YOUR ASSENT TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, TO THE EXCLUSION OF ALL OTHER TERMS.

This may not be the only contract that you are entering into with us. It depends upon how you interact with the Pet No Fret and our software applications. If you are a pet service provider on the Pet No Fret application, we may enter into a separate agreement with you. We refer to each of these as a “Separate Agreement”. If that happens, the Separate Agreement shall take precedence if there is a conflict between those terms and these Terms, to the extent of such conflict and with respect to the particular subject matter of that Separate Agreement.

Welcome to Pet No Fret!

The Terms of Service constitutes a contract between Pet No Fret and you. The Terms include the provisions set forth in this document and in the Pet No Fret Privacy Policy and Separate

Agreements, and other terms or conditions that may be presented by us and accepted by you from time to time in connection with specific Service offerings (all of which we collectively refer to as the “Terms of Service” or “Terms” or “Terms and Conditions”). If you do not agree to these Terms, you do not have the right to access or use our Service. If you do register for or otherwise use our Service, including accessing our website, you shall be deemed to confirm your acceptance of the Terms and your agreement to be a party to this binding contract.

By using the Service, you acknowledge, accept and agree with all provisions of the Privacy Policy, including, without limitation, the use and treatment of the text, images, and other data you choose to input, upload, or store in the Application (collectively, “Content”) and your personal information in accordance with such Privacy Policy.

The Terms of Service constitutes a contract between Pet No Fret and you. The Terms include the provisions set forth in this document and in the Pet No Fret Privacy Policy and Separate

PetNoFret Service

Pet No Fret is a tech-first, app-enabled platform that serves as an online platform offering a full spectrum of pet-related services in one place. Our online platform aggregates, lists, and facilitates bookings for a wide range of pet services across multiple cities in India. These services are delivered through a network of trusted third-party vendors, ensuring convenience and quality for pet owners ("Platform Services"). The users ("User/s") are either vendors or pet related service providers (“Partners”) or pet owners who use the Platform for managing pet information, scheduling appointments, booking services and buying pet products, on the Platform.

All such aforesaid services, browsing experiences, softwares, applications, web-sites, facilities, literature, Platform Services and any other product or service including the Pet No Fret Software (as defined below) and Application, and other products, services and websites hosted or made available by Pet No Fret are collectively referred to in these Terms as the “Service” or “Pet No Fret Service”. For such Services, Pet No Fret is merely acting as an intermediary between the Partners and pet owners.

In exchange for being able to use the Service, you agree to abide by these Terms.

Parties to These Terms

Any person who is an Account Holder with Pet No Fret, is party to this contract. (An Account Holder is the person or entity who has contracted with Pet No Fret as either an individual or as a vendor/service provider as defined in our Pet No Fret Business Agreement.)

The other party to this contract is LEONIK PET SERVICES LLP (“Pet No Fret”), a Company registered under the Indian Companies Act, 2013 and headquartered in Gurgaon, Haryana in India and may be referred to in these Terms of Service as “Pet No Fret”, “Company”, “we”, “our” and “us”).

Without prejudice to the same, Pet No Fret is only a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the vendor/service provider and the pet owner. In case of complaints from the pet owner pertaining to efficacy, quality, or any other such issues, the pet owner shall have to directly contact the vendor/service provider. The vendor/service provider shall be liable for redressing pet owner’s complaints.

Amendments of Terms of Service

These Terms may be amended as new features, technology, or legal requirements arise, so please check back from time to time.

If we do update these Terms, you are free to decide whether to accept the updated terms or to stop using our Service (see “How to close my Account” below); your continued use of the Service after the effectiveness of that update will be deemed to represent your agreement with, and consent to be bound by, the new Terms. For clarity, email or other communications will not constitute an effective written agreement for this purpose.

These Terms may be amended as new features, technology, or legal requirements arise, so please check back from time to time.

How To Use The Service

First, you need to create a Pet No Fret service account (“Account”). You create an Account by providing us with your name, profile photo, date of birth, AADHAR Card number, your address, your email address, your phone number and by creating a password. We refer to this as your “Basic Subscriber Information”. We encourage you to use a distinct and non-obvious password that is different from passwords you use for any other service. You are responsible for maintaining the accuracy, completeness and confidentiality of your Basic Subscriber Information, and you will be responsible for all activities that occur under your Account, including activities of others to whom you have provided your Basic Subscriber Information. We will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your Basic Subscriber Information secure. If you discover any unauthorized use of your Basic Subscriber Information or suspect that anyone may be able to access your private Content without authorization, you should immediately change your password and notify our Customer Support team.

Second, you will need to access your Account through a web browser/Application or by installing our application on your computers, tablets or phones. Obtaining those devices and paying for their connectivity and data plans is your responsibility. Pet No Fret also has no responsibility for the availability of the Internet and other telecommunication services necessary to access the Service.

Pet No Fret Accounts should not be shared. If you share your Basic Subscriber Information with anyone, that other person may be able to take control of the Account, and we may not be able to determine who is the proper account holder. We will not have any liability to you (or anyone you share your Basic Subscriber Information with) as a result of your or their actions under those circumstances.

Rights Of Users

Once your account is created and you accept these Terms, we grant you a limited, non-exclusive license to use the Service subject to these Terms, for so long as you are not barred from receiving the Service under the laws applicable to you, until you close your account voluntarily or until we close your account pursuant to these Terms. In addition, we grant you a personal, royalty-free, non-assignable and non-exclusive license to use the Pet No Fret Application provided to you by or on behalf of Pet No Fret, for the sole purpose of enabling you to use the Pet No Fret Application and enjoy the benefits of the Service, subject to any applicable license terms provided with the Pet No Fret Software and these Terms, until your rights are terminated in accordance with such license and/or these Terms. You do not obtain any other right or interest in Pet No Fret or the Service. The Application and the consequent Services availed through the Application/Website are intended for use only in the territory of India.

Pet No Fret does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Partners. You are advised to independently verify the bona fides of any particular Partner that you choose to deal with on the Platform and use your best judgment on that behalf. All Partners’ offer and third-party offers are subject to respective party terms and conditions. Pet No Fret takes no responsibility for such offers. However, Partners listed on the booking platform are required to complete a basic e-KYC process as part of their registration with Pet No Fret. This verification is intended to establish minimum identity and documentation standards, though it does not constitute an endorsement or certification of the Vendor’s services.

Pet No Fret neither makes any representation or warranty as to specifics including its value, quality etc. of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. Pet No Fret accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

Pet No Fret is not responsible for any non-performance or breach of any contract entered into between Partners and pet owners on the Platform. Pet No Fret cannot and does not guarantee that the concerned Partners and/or pet owners will perform any transaction concluded on the Platform. Pet No Fret is not responsible for unsatisfactory or non-performance of services.

Pet No Fret is operating an online platform and assumes the role of facilitator, and does not at any point of time during any transaction between the pet owner and Partners come into or take possession of any of the services offered by the Partners. At no time shall Pet No Fret hold any right, title or interest over the services offered by the Partners nor shall Pet No Fret have any obligations or liabilities in respect of such contract entered into between Partners and pet owners.

Prohibited Activities

You may not access or use the Platform and/ or the Services for any purpose other than that for which we make the same available. The Platform (including the Services) may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Platform (including the Services), you agree not to:

Systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Platform and/ or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/ or the Platform.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Platform in a manner inconsistent with any applicable laws or regulations. • Engage in unauthorized framing of or linking to the Platform.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Platform or modifies, impairs, disrupts, alters, or interfere with the use, features, functions, operation, or maintenance of the Platform.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content. • Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Interfere with, disrupt, or create an undue burden on the Platform of the networks or services connected to the Platform.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Platform to you.
Attempt to bypass any measures of the Platform designed to prevent or restrict access to the Platform, or any portion of the Platform.
Copy or adapt the Site's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform.
Except as may be the result of standard search engine or internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Platform, or using or launching any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Platform.
Make any unauthorized use of the Platform, including collecting usernames and/ or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
Use the Platform as part of any effort to compete with us or otherwise use the Platform and/ or the Content for any revenue generating endeavour or commercial enterprise.

As a user of the Platform (including the Services), you agree not to:

Systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Platform and/ or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/ or the Platform.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Platform in a manner inconsistent with any applicable laws or regulations. • Engage in unauthorized framing of or linking to the Platform.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Platform or modifies, impairs, disrupts, alters, or interfere with the use, features, functions, operation, or maintenance of the Platform.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content. • Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Interfere with, disrupt, or create an undue burden on the Platform of the networks or services connected to the Platform.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Platform to you.
Attempt to bypass any measures of the Platform designed to prevent or restrict access to the Platform, or any portion of the Platform.
Copy or adapt the Site's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform.
Except as may be the result of standard search engine or internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Platform, or using or launching any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Platform.
Make any unauthorized use of the Platform, including collecting usernames and/ or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
Use the Platform as part of any effort to compete with us or otherwise use the Platform and/ or the Content for any revenue generating endeavour or commercial enterprise.

As a user of the Platform (including the Services), you agree not to:

Systematically retrieve data or other content from the Platform to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Platform, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Platform and/ or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/ or the Platform.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Platform in a manner inconsistent with any applicable laws or regulations. • Engage in unauthorized framing of or linking to the Platform.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Platform or modifies, impairs, disrupts, alters, or interfere with the use, features, functions, operation, or maintenance of the Platform.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content. • Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Interfere with, disrupt, or create an undue burden on the Platform of the networks or services connected to the Platform.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Platform to you.
Attempt to bypass any measures of the Platform designed to prevent or restrict access to the Platform, or any portion of the Platform.
Copy or adapt the Site's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Platform.
Except as may be the result of standard search engine or internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Platform, or using or launching any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Platform.
Make any unauthorized use of the Platform, including collecting usernames and/ or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
Use the Platform as part of any effort to compete with us or otherwise use the Platform and/ or the Content for any revenue generating endeavour or commercial enterprise.

Site Management

We reserve the right, but not the obligation, to: (A) monitor the Platform for violations of these Terms of Service; (B) disallow, cancel, remove, or reassign certain usernames and permalinks in appropriate circumstances determined by us in our sole discretion; (C) with or without prior notice, suspend or terminate your account if activities occur on your account which, in our sole discretion, would or might constitute a violation of these Terms, cause damage to or impair the Services, infringe or violate any third-party rights, damage our reputation, or violate any applicable laws or regulations; (D) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Service, including without limitation, reporting such user to law enforcement authorities; (E) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) your ability to use any of our Services or any portion thereof; (F) in our sole discretion and without limitation, notice, or liability, to remove from the Platform or otherwise disable all files and content that are excessive in size

or are in any way burdensome to our systems; and (G) otherwise manage the Platform in a manner designed to protect our, our members, and third party rights and properties and/ or to facilitate the proper functioning of the Platform.

Intellectual Rights Protection

You retain copyright and any other rights you already held in your Content before you submitted, posted or displayed it on or through the Service. But you agree to grant Pet No Fret a limited license, as described below, so we can make your data accessible and usable on the Service. Other than this limited license and other rights you grant in these Terms, Pet No Fret acknowledges and agrees that we do not obtain any right, title or interest from you under these Terms in any of your Content.

However, in order to enable Pet No Fret to operate the Service, we must obtain from you certain limited license rights to process your Content that is covered by intellectual property rights so that technical actions we take in operating the Service are not considered legal violations. For example, copyright and data privacy laws could prevent us from processing, maintaining, storing, backing-up and distributing certain Content, unless you give us these rights.

Accordingly, by using the Service and uploading Content, you are granting Pet No Fret a license to display, perform and distribute your Content and to modify (for technical purposes, e.g., making sure content is viewable on smartphones as well as computers and other devices) and reproduce such Content to enable Pet No Fret to operate the Service. You also agree that Pet No Fret has the right to elect not to accept, post, store, display, publish or transmit any Content in our sole discretion.

You agree that these rights and licenses are royalty free, transferable, sub-licensable, worldwide and irrevocable (for so long as your Content is stored with us), and include a right for Pet No Fret to make such Content available to, and pass these rights along to, others with whom Pet No Fret has contractual relationships related to the provision of the Service, solely for the purpose of providing such Services, and to otherwise permit access to or disclose your

Content to third parties if Pet No Fret determines such access is necessary to comply with its legal obligations.

If you elect to use any third party service or application that is integrated with Pet No Fret, you also agree that the licenses granted to Pet No Fret in the preceding paragraph shall apply to Content that is submitted or uploaded through such third party service or application. If the third party service or application you elect to use would access or extract Content, you grant Pet No Fret the right and license to enable third party access to and extraction of your Content. Pet No Fret does not assume any responsibility for, or liability on account of, the actions or omissions of such third party applications or service providers.

As we rely upon your rights to upload and distribute your Content, you represent and warrant to Pet No Fret that (1) you have the unfettered legal rights and authority to submit your Content to Pet No Fret, to make any other use, publication or other distribution of that Content in your use of the Service, and to grant the rights granted to Pet No Fret under these Terms; and (2) your Content complies with our User Guidelines and these Terms.

Finally, you understand and agree that Pet No Fret, in performing the required technical steps to provide the Service to our users, may make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media.

Pet No Fret sends such messages on your behalf, and we are relying on your representation to us that you have a direct relationship with the recipient(s) and that you are respecting the legal rights of the recipient(s) not to receive certain kinds of messages (such as harassing messages, unsolicited commercial messages, and unwanted SMS messages). Whenever you send any kind of message to a third party you represent and warrant to Pet No Fret that you are acting within the law and that you have prior consent from the recipient to send them such a message.

Content to third parties if Pet No Fret determines such access is necessary to comply with its legal obligations.

Uses Of Service

Your use of the Service must be in accordance with these Terms. When it comes to your use of the Service, you agree that you are responsible for your own conduct and all conduct under your account.

The User agrees and acknowledges that:

Pet No Fret functions solely as an aggregator and booking facilitator for pet-related services and does not itself provide any pet care, veterinary, grooming, training, boarding, or other related services. All services listed and booked through the Platform are offered by independent third-party vendors ("Partners"), who are solely responsible for the availability, quality, reliability, and fulfilment of such services.
While the Platform may offer tools such as appointment scheduling, service tracking, vendor ratings, and communication channels, it does not make any representations or warranties regarding the outcome, quality, timeliness, or continuity of services rendered by any third-party Partner. User experience may vary based on the individual service provider, pet-specific needs, and external factors beyond the Platform’s control.
The Platform does not replace professional veterinary advice, certified training, or individualized pet care recommendations. Any information made available through the Platform is for informational purposes only and should not be relied upon as a substitute for professional guidance.
Pet No Fret does not guarantee uninterrupted access to its website or mobile application and disclaims liability for any technical downtime, service interruptions, or delays arising from scheduled maintenance, third-party service/API failures, or unforeseen technical issues.
The Platform facilitates payments through third-party payment gateways such as Razorpay, and Pet No Fret disclaims any liability for payment processing delays, transactional errors, or disputes arising out of or in connection with such payment services. Similarly, where KYC or OTP verifications are carried out through third-party providers (such as FRS Labs for e-KYC or MSG91 for OTPs), the Platform is not responsible for any errors, failures, or data discrepancies associated with such processes.
Pet No Fret does not guarantee the integrity, legality, or conduct of any user or Partner on the Platform. It disclaims responsibility for any misuse, fraud, or unlawful activity committed by users or service providers. Users are advised to exercise due diligence and sound judgment when engaging with any service or provider listed on the Platform.
Lastly, the Platform does not offer legal, financial, or insurance advice. While it may display service options or assist in coordinating interactions, users are encouraged to seek independent advice for any legal, medical, financial, or insurance-related decisions.

Your use of Pet No Fret Service is further subject to the terms described below.

CONTENT RIGHTS

While you own the Content you store within the Pet No Fret Service (subject to third party rights), you acknowledge and agree that Pet No Fret (and our licensors) own(s) all legal right, title and interest in and to the Service, including, without limitation, all software that is part of the Service and all Pet No Fret software deployed by you or a third party to enable capturing of Content originating outside the Service or any of the Pet No Fret software applications for compatible computing devices that enable access and use of the Service through such device (the “Pet No Fret Software”).

We endeavour to make the Services available during Partners’ working hours. However, we do not represent that access to the Services will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.

INTELLECTUAL PROPERTY RIGHTS

In agreeing to these Terms, you also agree that the rights in the Service and Pet No Fret Software, including all intellectual property rights, such as trademarks, patents, designs and copyrights, are protected by one or more of copyright, trademark, patent, trade secret and other laws, regulations and treaties, in addition to these Terms and any Separate Agreement. In particular, you agree to not modify, create derivative works of, decompile or otherwise

attempt to extract source code from any Pet No Fret Software unless we give you express written permission or you are otherwise legally permitted to do so notwithstanding this prohibition.

RIGHT TO MODIFY THE SERVICE

We retain the right, in our sole discretion, to implement new elements as part of and/or ancillary to the Service, including changes that may affect the previous mode of operation of the Service or Pet No Fret Software. We expect that any such modifications will enhance the overall Service, but it is possible that you may not agree with us. We also reserve the right to establish limits to the nature or size of storage available to you, the number of transmissions, the ability to send or receive email messages, the nature or size of any index or library information, the nature of, or your continued ability to access or distribute, your Content and other data, and impose other limitations at any time, with or without notice.

You also acknowledge that a variety of Pet No Fret actions may impair or prevent you from accessing your Content or using the Service at certain times and/or in the same way, for limited periods or permanently, and agree that Pet No Fret has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any Content. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of any part of the Service.

RIGHT TO ENGAGE THIRD PARTIES

Pet No Fret engages certain affiliates or other third parties (“Service Providers”) to provide services relating to all or part of the Service, and you hereby agree that such involvement by these Service Providers is acceptable. Please see our Privacy Policy to understand the extent to which any affiliate or third party may have access to your account information or Content.

RIGHT TO USE THIRD-PARTY SOFTWARE

Pet No Fret may from time to time include as part of the Service and Pet No Fret Software computer software supplied by third parties which is utilized by permission of the respective licensors and/or copyright holders on the terms provided by such parties. We provide information about some of this third party software within the particular Pet No Fret Software. Pet No Fret expressly disclaims any warranty or other assurance to you regarding such third-party software.

Your use of the Service must be in accordance with these Terms. When it comes to your use of the Service, you agree that you are responsible for your own conduct and all conduct under your account.

The User agrees and acknowledges that:

Pet No Fret functions solely as an aggregator and booking facilitator for pet-related services and does not itself provide any pet care, veterinary, grooming, training, boarding, or other related services. All services listed and booked through the Platform are offered by independent third-party vendors ("Partners"), who are solely responsible for the availability, quality, reliability, and fulfilment of such services.
While the Platform may offer tools such as appointment scheduling, service tracking, vendor ratings, and communication channels, it does not make any representations or warranties regarding the outcome, quality, timeliness, or continuity of services rendered by any third-party Partner. User experience may vary based on the individual service provider, pet-specific needs, and external factors beyond the Platform’s control.
The Platform does not replace professional veterinary advice, certified training, or individualized pet care recommendations. Any information made available through the Platform is for informational purposes only and should not be relied upon as a substitute for professional guidance.
Pet No Fret does not guarantee uninterrupted access to its website or mobile application and disclaims liability for any technical downtime, service interruptions, or delays arising from scheduled maintenance, third-party service/API failures, or unforeseen technical issues.
The Platform facilitates payments through third-party payment gateways such as Razorpay, and Pet No Fret disclaims any liability for payment processing delays, transactional errors, or disputes arising out of or in connection with such payment services. Similarly, where KYC or OTP verifications are carried out through third-party providers (such as FRS Labs for e-KYC or MSG91 for OTPs), the Platform is not responsible for any errors, failures, or data discrepancies associated with such processes.
Pet No Fret does not guarantee the integrity, legality, or conduct of any user or Partner on the Platform. It disclaims responsibility for any misuse, fraud, or unlawful activity committed by users or service providers. Users are advised to exercise due diligence and sound judgment when engaging with any service or provider listed on the Platform.
Lastly, the Platform does not offer legal, financial, or insurance advice. While it may display service options or assist in coordinating interactions, users are encouraged to seek independent advice for any legal, medical, financial, or insurance-related decisions.

Your use of Pet No Fret Service is further subject to the terms described below.

CONTENT RIGHTS

INTELLECTUAL PROPERTY RIGHTS

attempt to extract source code from any Pet No Fret Software unless we give you express written permission or you are otherwise legally permitted to do so notwithstanding this prohibition.

RIGHT TO MODIFY THE SERVICE

RIGHT TO ENGAGE THIRD PARTIES

RIGHT TO USE THIRD-PARTY SOFTWARE

Your use of the Service must be in accordance with these Terms. When it comes to your use of the Service, you agree that you are responsible for your own conduct and all conduct under your account.

The User agrees and acknowledges that:

Pet No Fret functions solely as an aggregator and booking facilitator for pet-related services and does not itself provide any pet care, veterinary, grooming, training, boarding, or other related services. All services listed and booked through the Platform are offered by independent third-party vendors ("Partners"), who are solely responsible for the availability, quality, reliability, and fulfilment of such services.
While the Platform may offer tools such as appointment scheduling, service tracking, vendor ratings, and communication channels, it does not make any representations or warranties regarding the outcome, quality, timeliness, or continuity of services rendered by any third-party Partner. User experience may vary based on the individual service provider, pet-specific needs, and external factors beyond the Platform’s control.
The Platform does not replace professional veterinary advice, certified training, or individualized pet care recommendations. Any information made available through the Platform is for informational purposes only and should not be relied upon as a substitute for professional guidance.
Pet No Fret does not guarantee uninterrupted access to its website or mobile application and disclaims liability for any technical downtime, service interruptions, or delays arising from scheduled maintenance, third-party service/API failures, or unforeseen technical issues.
The Platform facilitates payments through third-party payment gateways such as Razorpay, and Pet No Fret disclaims any liability for payment processing delays, transactional errors, or disputes arising out of or in connection with such payment services. Similarly, where KYC or OTP verifications are carried out through third-party providers (such as FRS Labs for e-KYC or MSG91 for OTPs), the Platform is not responsible for any errors, failures, or data discrepancies associated with such processes.
Pet No Fret does not guarantee the integrity, legality, or conduct of any user or Partner on the Platform. It disclaims responsibility for any misuse, fraud, or unlawful activity committed by users or service providers. Users are advised to exercise due diligence and sound judgment when engaging with any service or provider listed on the Platform.
Lastly, the Platform does not offer legal, financial, or insurance advice. While it may display service options or assist in coordinating interactions, users are encouraged to seek independent advice for any legal, medical, financial, or insurance-related decisions.

Your use of Pet No Fret Service is further subject to the terms described below.

CONTENT RIGHTS

INTELLECTUAL PROPERTY RIGHTS

attempt to extract source code from any Pet No Fret Software unless we give you express written permission or you are otherwise legally permitted to do so notwithstanding this prohibition.

RIGHT TO MODIFY THE SERVICE

RIGHT TO ENGAGE THIRD PARTIES

RIGHT TO USE THIRD-PARTY SOFTWARE

Right To Update Our Software

In connection with any modification of the Service, Pet No Fret may automatically download software updates on your computers and devices from time to time with the intention of improving, enhancing, repairing and/or further developing the Service. Pet No Fret will endeavor to provide you with the option of whether or not to install the update; however, in certain circumstances (e.g., security risks), Pet No Fret may require you to install the update to continue accessing the Service. In all cases, you agree to permit Pet No Fret to deliver these updates to you (and you to receive them) as part of your use of the Service.

Do These Terms Apply to Pet No Fret Partners?

If you are using the Service as part of a Pet No Fret Business account, your use of the Service is governed by these Terms, except to the extent the Separate Agreement governing the Pet No Fret Business account provides conflicting terms, in which case, the Separate Agreement shall prevail over these Terms.

Do These Terms Apply to Pet No Fret Partners?

Intellectual Property Violation

We respond to clear and complete notices of alleged infringement of copyright, trademark or other intellectual property laws that satisfy the requirements in these Terms (which we believe to comply with the applicable laws of India). If you believe that your intellectual property rights have been violated, please notify our compliance team accordingly and we will investigate the issue. Note that each owner of intellectual property is responsible for protecting their rights and taking any legal or other action they determine to be appropriate to do so, and Pet No Fret does not accept any obligation to take any particular action to enforce or protect any party’s intellectual property rights on their behalf.

Use Of PetNoFret By Children

Pet No Fret is not directed to minors, and any use by minors should only be done with the supervision and consent of their parents, guardians and/or authorized school officials. Further, we rely on parents and guardians to ensure minors only use the Service if they can understand their rights and responsibilities as stated in these Terms and our Privacy Policy.

Consistent with applicable law, Pet No Fret does not knowingly collect personal information from minors without parental consent. If we learn that we have inadvertently obtained information in violation of applicable laws prohibiting collection of information from children without such consent, we will promptly delete it.

Data Transmission & Backup

The Service is available pan India. If you use the Service, you acknowledge that you may be sending electronic communications (including your Basic Subscriber Information and Content), through computer networks owned by Pet No Fret, its Service Providers, and other third parties located. As a result, your use of the Service will likely result in interstate and possibly international data transmissions, and your use of the Service shall constitute your consent to permit such transmissions.

De-Activation of Account

You may deactivate your account with our Service at any time, for any reason or without a reason. If you are a Client (as in a Partner) who is operating a Pet No Fret Business account, you will have to terminate your agreement with the Company in accordance with your Separate Agreement with the Company.

Pet No Fret may act to temporarily limit your use of the Service, suspend access to your account, or close your account, with or without notice according to these Terms. Reasons for Pet No Fret suspending or closing your account may include, without limitation: (i) breach or violation of these Terms (including the User Guidelines) or any Separate Agreement, (ii) an

extended period of inactivity (determined in Pet No Fret’s sole discretion), (iii) your non-payment of any fees or other sums due to Pet No Fret or any other party related to your use of the Service, (iv) the discontinuance or material modification of the Service (or any part thereof) or (v) unexpected technical or security issues or problems or extensive Unsupported Use.

Demise of Account Holder

Pet No Fret’s pledge to protect the privacy of your Content will continue, even after your death or incapacity. If you wish to enable someone to have access to your Content or other data in your account after you are no longer able to provide them access, you need to implement a process for providing your information to them. We will not provide your information, or your Content, to anyone, even next of kin, unless we determine that we are legally obligated to do so. We encourage you to include your Basic Subscriber information, with instructions on how to access your Content, in your will or other estate plans, so that anyone you wish to have access to your account will have the means to do so.

Rights Over Suggestions ,etc.

When you submit any ideas, suggestions, documents and/or proposals relating to the Service (or other products or services) to Pet No Fret through the “Contact Us”, User Forum or Support interfaces or through any other channel or mechanism (collectively, “Contributions”), you acknowledge and agree that:

(i) Your Contributions do not contain confidential or proprietary information; (ii) Pet No Fret is not under any obligation of confidentiality, express or implied, with respect to the Contributions;

(iii) Pet No Fret shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way;

(iv) Pet No Fret may have something similar to the Contributions already under consideration or in development;

(v) Your Contributions automatically become the property of Pet No Fret without any obligation of Pet No Fret to you; and

(vi) You are not entitled to any accounting, compensation or reimbursement of any kind from Pet No Fret under any circumstances.